ONLINE ORDERING
Your online ordering. Without the commission.
Give your customers an easy way to order directly from you — without marketplace commissions getting in the way.
BUILT FOR DIRECT ORDERING
Everything you need to take orders direct.
From pickup and delivery to QR ordering and promotions, give customers more ways to order directly from your business.
EVERY WAY YOUR CUSTOMERS ORDER
One ordering experience, built around your business.
Give customers an easy way to order directly from you, whether they're ordering ahead, getting it delivered or sitting at a table.
Pickup Ordering
Let customers order ahead and collect when it's ready.
Your Own Delivery
Use your own drivers to fulfil orders placed directly through your online store.
Scheduled Ordering
Let customers choose an available time to order for later.
VIP Discount Code
APR-VIP-20-OFF
Tuesday Night Special
From 5:30pm until Close
Buy any large pizza, get 2nd half price
QR Dine-in Ordering
Customers scan, browse your menu, order and pay directly from their phone.
FROM ONLINE ORDER TO KITCHEN
Online orders that fit straight into your operation.
Customers order online. Pretzel takes care of the rest — getting the order where it needs to go without your team re-entering it.
ORDER DIRECT
Customer orders
Customers browse your menu, customise their order and pay directly from their phone.
ALL IN ONE PLACE
Order comes through
Online orders arrive directly in Pretzel alongside your other orders.
STRAIGHT TO KITCHEN
Ready for the kitchen
Orders flow to the right kitchen printer or KDS, ready for your team to prepare.
READY TO GO
Pickup or delivery
Keep orders moving through preparation and into the customer's hands.
BRING THEM BACK
Turn orders into repeat customers.
Use customer data and automated email and SMS marketing to stay connected and give customers a reason to come back.
FITS YOUR SETUP
Start with online ordering. Connect as much as you want.
You don't need to replace your POS to start with Pretzel. Keep your existing setup or connect everything with Pretzel POS.
ONLINE ORDERING ONLY
Keep your current POS
Keep your existing POS
Receive and manage online orders
Connects to KDS or Kitchen printer
Own your customer data
Optional handheld for staff ordering & pay at table
Works alongside your existing setup
No full POS migration required
FULLY CONNECTED
Online Ordering + Pretzel POS
Online, counter and phone orders together
One menu across your operation
Online orders synced directly with your POS
Flexible around the way your venue works
Customer and POS order data connected
Reporting in one place
Manage everything from one connected platform
FITS YOUR SETUP
Start with online ordering. Connect as much as you want.
You don't need to replace your POS to start with Pretzel. Keep your existing setup or connect everything with Pretzel POS.
BUILT IN AUSTRALIA
Built here. Supported here.
Pretzel is built and supported by our team in Melbourne for hospitality businesses across Australia.
Being close to our customers means we can listen, learn and improve quickly — whether that's solving a problem during service, understanding a unique workflow or building something that makes running their venue easier.
HOW WE BUILD
Built differently.
Hospitality first
We build around how hospitality businesses actually operate — not generic retail workflows.
Listen, then build
Some of our best ideas come directly from the venues using Pretzel every day.
Keep it connected
We believe your technology should work together, from the first order to the next customer visit.
Keep improving
Hospitality doesn't stand still, and neither do we. Pretzel continues to evolve as our customers and the industry change.
BETA
MEET YOUR HOSPITALITY ADVISOR
Your business, with an AI advantage
Pretzel AI turns your restaurant's data into insights, answers and recommendations that help you make better decisions.
Seamless Integrations
Connect everything your restaurant already uses
Connect the tools that simplify your operation, eliminate manual effort and help your team work more efficiently—from accounting to phone, email and SMS marketing.
Integrated Payments
Connect to the payment provider that works for you
Connect Pretzel to your preferred EFTPOS provider with direct integrations and middleware options.
Pricing
Simple pricing. Built around your venue.
Start with the essentials and add the tools your venue needs as you grow. No bloated packages. No paying for features you don’t need.
Switching is easy
We'll handle the setup and migration. You focus on service.
FAQ
Everything you need to know
Find quick answers to common questions about how our platform works.
01
What is Pretzel?
Pretzel is an all-in-one hospitality platform that brings your POS, online ordering, kitchen, payments, reporting, customer engagement and AI together in one connected system.
02
Can Pretzel replace my current POS?
03
How difficult is it to switch to Pretzel?
04
How much does Pretzel cost?
05
How do I get started with Pretzel?
Run your venue smarter
POS, ordering, payments, kitchen and insights — connected in one platform built for hospitality.